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Pass Your ITIL-4-Foundation: Free ITIL 4 Foundation Exam Practice Questions

Prepare for your ITIL ITIL-4-Foundation ITIL 4 Foundation Exam Certification Exam with our comprehensive, free practice questions, designed to give you a solid foundation for success. Explore additional exam-like scenarios and advanced preparation tools through our premium desktop and Mac-based practice tests, all updated for the latest ITIL-4-Foundation objectives.

Vendor: ITIL
Product: ITIL-4-Foundation
Update on: Jul 5, 2025
Questions: 542
Page: 4 / 6
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Which practice has a purpose that includes observing a service to report selected changes of...
When planning ‘continual improvement’, which approach for assessing the current state of a service isCORRECT?
What is the purpose of the 'information security management1 practice?
Which is included in the purpose of the ‘design and transition’ value chain activity?
Which statement about outcomes is CORRECT?
Which describes a set of defined steps for implementing improvements?
When should a change request be submitted to resolve a problem?
Which describes outcomes?
How should an organization adopt continual improvement methods?
What is typically needed to assign complex incidents to support groups?
Which is the purpose of the 'monitoring and event management' practice?
How should automation be implemented?
What should be used to set user expectations for request fulfilment times?
What are the ITIL guiding principles used for?
Which guiding principle recommends coordinating all dimensions of service management?
What are the MOST important skills required by service desk staff?
How does a service consumer contribute to the reduction of disk?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
Identify the missing words in the following sentence.
In which TWO situations should the ITIL guiding principles be considered?
Which practice updates information relating to symptoms and business impact?
Which stakeholders co-create value in a service relationship?
Which statement about outcomes is CORRECT?
Which skill is an essential part of the 'service level management' practice?
Which dimension includes a workflow management system?
Which activity is part of the 'continual improvement' practice?
Which practices are typically involved in the implementation of a problem resolution?
What is an IT asset?
Which is a purpose of the 'engage' value chain activity?
Which is a key consideration for the guiding principle 'keep it simple and practical'?