Which of the following statements about 'outcomes' is TRUE?
A.
The delivery of products to a stakeholder is enabled by outcomes
B.
The level of expenses regarding a technology for a service is defined by an outcome
C.
An outcome depends on at least one output to deliver a result
D.
Outcomes provide assurance to stakeholders regarding the performance of a service
The Answer Is:
C
This question includes an explanation.
Explanation:
An outcome is a result for a stakeholder enabled by one or more outputs1. Outputs are tangible or intangible deliverables of an activity1. For example, a service provider may produce a report (output) that helps a customer make a decision (outcome)2. References: ITIL Foundation - ITIL 4 Edition, page 3; ITIL® 4 – A Pocket Guide, page 13.
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