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Which is the addition, modification or removal of anything that could have an effect on...

ITIL ITIL-4-Foundation Full Course Access
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Which is the addition, modification or removal of anything that could have an effect on services?

A.

A change

B.

An event

C.

An incident

D.

A problem

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Identify the missing word in the following sentence.
Which statement about the ‘service request management’ practice is CORRECT?
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