Which statement about the purpose of the Monitoring and event management practice is TRUE?

Minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

Systematically observe services and service components, and record and report selected changes of state identified as events

Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule