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Product: ITIL-4-Specialist-Monitor-Support-Fulfil
Update on: Jun 30, 2025
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Which is a challenge of the monitoring and event management practice in a modern IT...
Which of the following is a CORRECT statement about partners and suppliers in the incident...
How can partners and suppliers support the monitoring and event management practice?
A service provider identified several errors in the IT infrastructure which cannot be resolved for...
Which is a practice success factorof the problem management practice?
What practice enables the early detection of incidents?
How does the service request management practice achieve its purpose of supporting the agreed quality...
A service provider analysed the performance of the service desk practice and identified several improvement...
A service provider supports an international customer organization with users in many countries.
A service provider is running workshops to improve the value stream that is used to...
An organization has analysed the current value stream for restoring service to users and identified...
Which of the following describes technical debt?
Which two fields are typically included when a problem record is created?
Which statement about the third-parties role in incident management is CORRECT?
What is a part of the service desk manager role?
Which activity of the ‘user query handling’ process will result in the service desk agent...
What is a capability criterion for the service request management practice which is related to...
Which of the following capability criteria supports the practice success factor of 'continually improving incident...
Which capability criterion supports the practice success factor 'ensuring that events are detected, interpreted, and...
A service provider successfully fulfils service requests according to well-defined service request models.