A collection of tasks related to previously used workarounds
B.
An incident with significant business impact
C.
A repeatable approach to the management of incidents
D.
A special method of investigating incidents
The Answer Is:
A
This question includes an explanation.
Explanation:
Technical debtrefers to the accumulation of shortcuts, workarounds, and quick fixes implemented during development or operational activities. These temporary solutions, while addressing immediate needs, can lead to long-term inefficiencies if not addressed properly. In the context of ITIL 4, technical debt often involves workarounds that have been applied to prevent immediate incidents but have not been fully resolved with permanent solutions. This can lead to a backlog of issues that need to be systematically addressed to prevent future problems​​.