What practice enables the early detection of incidents?

TheMonitoring and Event Managementpractice is designed to monitor services and components in real-time to detect events and respond accordingly. This practice allows for the early detection of incidents, which can then be addressed before they escalate and affect service performance.

Monitoring and Event Management (Answer A - Correct):This practice helps detect incidents by monitoring the health of systems and identifying deviations from normal operation. It triggers alerts when events occur that could indicate an incident, allowing for early detection and resolution.

Problem Management (Answer B - Incorrect):Problem management focuses on identifying the root cause of incidents and preventing them, but it is not primarily used for early detection.

Service Request Management (Answer C - Incorrect):This practice deals with fulfilling service requests and does not focus on detecting incidents.

Knowledge Management (Answer D - Incorrect):Knowledge management involves capturing and sharing information but does not directly support the detection of incidents.

ITIL 4 References:

Monitoring and Event Management Practice:Enables the detection of events and incidents in real-time, ensuring that issues are caught early before they impact users.