Comprehensive and Detailed Step-by-Step Explanation
Selecting the most engaged line leaders requires identifying those who are actively participating in or contributing to the change program. The actions taken by the Sales Team Leaders (TLs) reveal their level of involvement, commitment, and influence in the implementation of the change initiative.
1. Why A (Sales Reporting TL) is Correct
Access to confidential figures used to justify the Selco acquisition demonstrates trust and engagement in the program.
This involvement indicates that the Sales Reporting TL is both informed and influential in driving the change initiative forward.
2. Why E (North Region TL) is Correct
By raising concerns about the change approach and seeing their feedback applied, the North Region TL has demonstrated active engagement in the process.
Their concerns and subsequent actions show they are not only participating but also influencing the direction of the change initiative, making them a key contributor.
3. Analysis of Incorrect Options
Option B (Large Systems TL):
Being scheduled to become involved later suggests that they are not currently engaged in the implementation of the program.
Eliminate.
Option C (Finance Systems TL):
Delegating responsibility to a team member indicates a lack of direct engagement in the change program. A key change leader should be actively involved, not represented by others.
Eliminate.
Option D (South Region TL):
Advocating for maintaining a focus on Large Systems indicates resistance to the new direction, which is centered around mobile applications. This lack of alignment with the change goals makes them less suitable as a key change leader.
Eliminate.
4. Practical Implications
Engaged leaders like the Sales Reporting TL (A) and the North Region TL (E) can act as role models and advocates for the change program, ensuring alignment and addressing resistance within their teams.
Their actions demonstrate a balance of participation, influence, and commitment, which is essential for driving the change initiative successfully.
