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Universal Containers (UC) is planning to launch a new product in the next two weeks.

Universal Containers (UC) is planning to launch a new product in the next two weeks. Executive leadership wants customer support to monitor social media platforms to intake cases.

Which solution should a consultant recommend to meet the requirement?

A.

Implement an Apex solution.

B.

Use a third-party app from AppExchange.

C.

Use custom case assignment rules.

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