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Universal Containers has a case handling process that requires each case to go through aseries...

Universal Containers has a case handling process that requires each case to go through a

series of steps within a specified amount of time from case submission to case closure.

Which solution should a consultant recommend to meet these requirements?

A.

Define entitlements and milestones.

B.

Enable and configure Omni-Channel routing.

C.

Implement Lightning flow with time-based actions.

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