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Universal Containers case managers receive a high volume of new cases daily and would like...

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Universal Containers case managers receive a high volume of new cases daily and would like to improve efficiency across multiple teams with

multiple disparate product specializations. Currently, all cases are automatically distributed evenly across all case managers, regardless of the case

manager's knowledge of the products related to the case.

What should a consultant recommend to modify the Case Assignment rules?

A.

Implement Einstein Article Recommendations.

B.

Implement Skills-Based Routing.

C.

Implement Queue-Based Routing

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