The correct answer is A – Use the DISC framework with each team member.
The DISC model (Dominance, Influence, Steadiness, and Conscientiousness) is a well-established behavioral assessment tool used to understand communication preferences, motivators, and individual work styles. Agile leaders may use tools like DISC to foster emotional intelligence, improve collaboration, and re-engage disengaged team members.
From the PMI Agile Practice Guide:
“Effective agile leaders understand individual team members ' communication styles and motivations. Tools such as DISC or MBTI can help assess personality preferences and enable better coaching.”
(PMI Agile Practice Guide, Section 6.2 – Coaching Agile Teams)
Mike Griffiths notes:
“Behavioral models such as DISC support the development of emotionally intelligent teams. They help leaders tailor their coaching and communication approaches to individual needs.”
(Mike Griffiths, PMI-ACP Exam Prep Book, Chapter 4 – Team Performance)
Why other options are incorrect:
B (MoSCoW) is a prioritization technique, not a tool for personal engagement.
C (Hiring a SAFe coach) is overkill and not the most direct or relevant response.
D (BDUF – Big Design Up Front) is a traditional approach unrelated to team dynamics or motivation.
Answer: A
