Which is described by the ‘organizations and people’ dimension of service management?
A.
Communication and collaboration
B.
Workflows and controls
C.
Inputs and outputs
D.
Contracts and agreement
The Answer Is:
A
This question includes an explanation.
Explanation:
The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.