Which is an activity in the 'Problem control' phase of problem management?
A.
Re-assessing a known error to manage the ongoing impact.
B.
Reviewing incident records to identity trends
C.
Implementing a technical fix to resolve an issue
D.
Documenting the steps in workaround
The Answer Is:
D
This question includes an explanation.
Explanation:
Problem Control. Problem control activities include problem analysis and documenting workarounds and known errors.
Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management.