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An internal service provider is creating a business case to justify the purchase of a...

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An internal service provider is creating a business case to justify the purchase of a new service management toolset. The business case includes several options from multiple vendors.

Which is MOST important to include in the business case?

A.

The techniques used to develop the service provider’s strategy

B.

The risks to the toolset vendors of not selecting their product

C.

An evaluation of organizational constraints on the use of the toolset

D.

A description of how the guiding principles will be used to implement the toolset

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