Steps that add value to a unit of work being processed in the service value chain
B.
The way an organization applies specific resources to tasks
C.
A flexible and simple guide that supports improvement initiatives
D.
A structured approach to organizational change, so that staff members feel valued
The Answer Is:
A
This question includes an explanation.
Explanation:
DPI defines avalue streamas “a series of steps an organization undertakes to create and deliver products and services to consumers.” It describeshow value is created and flowsthrough the service value chain. Option A directly reflects this definition. Options B, C, and D refer to resources, guidance, or change management, not the definition of value streams.
(Reference: ITIL® 4 Strategist DPI, section on "Value stream mapping – definition and purpose")
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