Which process reviews tools are available for data analysis?
A.
Monitoring planning
B.
Event handling
C.
Monitoring and event management review
D.
Establishing and maintaining approaches
The Answer Is:
C
This question includes an explanation.
Explanation:
In ITIL 4, the "Monitoring and Event Management" practice focuses on systematically observing services and service components and recording and reporting selected changes of state identified as events. These activities are key in ensuring the IT environment's stability and detecting issues before they cause significant problems.
The process that reviews tools available for data analysis relates to the "Monitoring and event management review," as this step involves evaluating the performance and suitability of tools and methods used to capture and analyze monitoring data. Ensuring the availability of the correct tools is crucial for analyzing large volumes of data and detecting patterns or anomalies that indicate potential issues.
Other options are less appropriate:
A. Monitoring planning: This involves planning for the monitoring activities but doesn't focus on reviewing tools specifically.
B. Event handling: This deals with how to respond to events once they are detected, not on the tool review.
D. Establishing and maintaining approaches: This option refers to maintaining overall strategies but doesn't focus on the technical evaluation of tools for data analysis.