An organization is going to introduce problem management and they are considering who to appoint...

The role of theproblem managerrequires deep technical knowledge of the organization's systems, services, and architecture to effectively manage and resolve problems. Asenior technical specialistwith this expertise is well-suited to the role because they can diagnose problems, understand root causes, and collaborate with other teams to implement solutions.

Technical Expertise: A problem manager needs to understand the technical aspects of the infrastructure and services in order to analyze and resolve complex issues.

Option C ("A senior technical specialist with a thorough knowledge of the organization's products and architecture")is the best candidate because they have the necessary technical background to manage problems effectively​​.

Incorrect Options:

Option A: A business relationship manager may lack the technical knowledge needed for problem management.

Option B: While a service desk manager may be familiar with service tools, deep technical expertise is more crucial for this role.

Option D: An enterprise architect focuses more on strategy and design, not operational problem resolution.