What determines thecolor of the scorein aScore widget?

In ServiceNow Platform Analytics, thecolor of the score displayed in a Score widgetis determined by theIndicator’s relationship to its targetin combination with theDirection setting(Maximize or Minimize) of the Indicator. This behavior is part of the KPI evaluation logic and is consistent across dashboards and KPI Details.

When an indicator has a defined target, Platform Analytics compares thecurrent scoreagainst that target. Based on whether the indicator is configured tomaximize(higher is better) orminimize(lower is better), the platform automatically assigns a visual status—such as green (on track), yellow (warning), or red (off track). This status directly controls thecolor of the score valueshown in the widget.

Chart colors, field styles, or widget-specific settings donotinfluence the score color. Those options may affect line charts or visual styling, but not KPI status coloring. ServiceNow documentation clearly states that KPI status and score coloring are driven bytarget evaluation logic, makingoption Athe correct and verified answer.