When creating a breakdown on the age of a task, which table can be used...

When creating a breakdown based on theage of a task, the correctFacts tablefor the Breakdown Source isBucket [pa_buckets]. In Platform Analytics, age-based breakdowns (such as 0–5 days, 6–10 days, etc.) are not derived directly from the Task table. Instead, they usebucketed data, which is generated bybucket groupsduring data collection.

Thepa_bucketstable stores the calculated bucket values for records at collection time, making it the authoritative facts table for age, duration, and numeric range breakdowns. Bucket Groups define how values are grouped, while the Bucket table stores the actual bucket assignments used in analytics. The Task table itself cannot be used as the facts table for age breakdowns because Platform Analytics requires pre-aggregated, time-aware bucket data to ensure historical accuracy. The Choice table is only used for choice list values and is unrelated to numeric or age-based breakdowns. ServiceNow documentation clearly states that bucket-based breakdowns must reference thepa_bucketstable to function correctly and produce accurate time series analytics.