What is the essence of Enterprise Process Management?

Theessence of EPMis themanagement of critical, cross-functional processeswith a clear focus oncustomer value and accountability. EPM ensures that processes are designed and managed across departments to meet enterprise goals and customer needs.

“EPM aims to ensure customer-centricity and accountability for performance across functional boundaries, managing value creation through well-governed cross-functional processes.”

– ABPMP CBOK®, Chapter 8 – Enterprise Process Management