What is a workflow?

Aworkflowis theorchestrated sequence of tasks or activities, often involving decision logic, performed to complete a business process. It typically defineshow tasks are structured, ordered,and executed, particularly when moving between people or systems.

“A workflow is a representation of the flow of work, including the sequence, conditions, and routing of tasks. It defines how work progresses from one activity to another.”

– ABPMP CBOK®, Chapter 5 – Process Design

Workflow may be:

Manual (human-to-human)

Automated (system-to-system)

Hybrid (mixed execution)