What are the minimum critical success factors for a successful process analysis?

Successful process analysisrequires:

Executive sponsorshipto enable change and allocate resources

Meaningful metrics and measurementsto assess current state and identify opportunities

Customer insightsto ensure changes align with value creation

“Key success factors for process analysis include strong executive leadership, relevant and well-understood performance metrics, and engagement with the customer perspective to assess the value delivered.”

– ABPMP CBOK®, Chapter 4 – Process Analysis

Without these, analysis may lack:

Authority to change

Valid performance benchmarks

Understanding of customer impact