To diagnose issues with a Smart Walk-Thru, Builders should analyze both the configuration of theSmart Walk-Thru and user interaction data. The best places are:
Smart Walk-Thru steps in the Editor(B): Reviewing the steps in the WalkMe Editor, along with using tools like the Flow Tracker, helps identify misconfigured triggers, conditions, or elements that may cause user issues.
Smart Walk-Thru step analysis in Insights(D): Insights provides detailed analytics on step completion rates, drop-off points, and errors, pinpointing exactly where users encounter difficulties.
The other options are less effective:
WalkMe Player Menu(A) is for end users to access content, not for analyzing issues.
Percent of users that played Smart Walk-Thrus(C) gives overall engagement but lacks step-specific insights.
Extract from Official WalkMe Documentation:
According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):
“The Smart Walk-Thru step analysis in Insights shows completion rates and drop-off points, helping Builders identify where users struggle. Combine this with Editor-based troubleshooting using Flow Tracker to resolve issues.”
The courseAdvancing Your Skills in Building WalkMe Solutionsstates:
“To troubleshoot Smart Walk-Thru issues, review step configurations in the Editor for errors and analyze step-level data in Insights to understand user behavior and pinpoint problem areas.”
Options B and D are the best places to analyze user issues.
[References:, SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting., WalkMe Insights User Guide, “Smart Walk-Thru Analytics” Section., Course:Advancing Your Skills in Building WalkMe Solutions, Module 6: Troubleshooting Smart Walk-Thrus., ]
