The scoping phase is a critical step in the Design Thinking process, where the team defines and refines the challenge to ensure it is well-understood and actionable. Here’s why the correct answers are A and B:
Why this is correct:Reframing is a powerful tool used during the scoping phase to restate the problem in a way that opens up new possibilities for innovation. By reframing the challenge, teams can shift their perspective and uncover hidden opportunities or constraints. This ensures the challenge is framed in a user-centric and actionable manner.
[: SAP Design Thinking methodology emphasizes reframing as a key technique to redefine the problem space and align the team on a clear direction., , B. Value mapsWhy this is correct:Value maps are used to identify and prioritize the value drivers associated with the challenge. They help teams understand what is most important to users, stakeholders, and the business, ensuring that the scope of the challenge aligns with these priorities., Reference: SAP highlights the use of value maps as a tool to clarify the focus areas and ensure alignment with user needs and business goals., , C. Low-fidelity prototypingWhy this is incorrect:Low-fidelity prototyping occurs during the Prototyping phase, not the scoping phase. While prototyping is essential for testing ideas, it is not used to define or refine the challenge during scoping., Reference: SAP Design Thinking methodology separates scoping activities from prototyping, which focuses on solution development., , D. Customer journey mapWhy this is incorrect:Customer journey maps are typically created during the Empathize phase to visualize the user experience and identify pain points. While they provide valuable insights, they are not a primary tool for scoping the challenge., Reference: SAP emphasizes that customer journey maps are used to understand user interactions, not to define the scope of the challenge., , ConclusionTo summarize, during the scoping phase, you should use:, The reframing techniqueto redefine the challenge in a user-centric way., Value mapsto prioritize value drivers and align the scope with user and business needs., These tools align with SAP Design Thinking principles and ensure a clear and actionable challenge definition., , ]
