Salesforce ADM-261 Question Answer
When a Self Service Portal User adds a Case Comment the following actions take place:
An email is automatically sent to the case owner
A Workflow rules is activated
An Assignment Rule is Activated
None of the above
QUESTIONNO: 120
What solution should a consultant recommend while designing a plan to decrease a company's cost per call? (Choose 2)
A. Increase the Call-to-Order ratio
B. Use integrated voiceresponse
C. Bypass entitlement verification
D. Use suggested Knowledgearticles
Answer: B, D
TESTED 06 Aug 2025
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