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Universal Containers wants to reduce incoming support phone call volumE.

Salesforce ADM-261 Full Course Access
Salesforce ADM-261 View All Questions

Universal Containers wants to reduce incoming support phone call volumE. What action can be taken to meetthis requirement? Choose 2 answers.

A.

Enable service contracts and entitlements.

B.

Implement Salesforce Console for Service to support agents.

C.

Leverage Live Agent for web-based chat.

D.

Implement Salesforce Knowledge on a portal.

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