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From any queue list view, users can take ownership of one or more cases if:...

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From any queue list view, users can take ownership of one or more cases if: (Choose 3 answers)

A.

They are members of that Queue

B.

They have a ContactManager Profile

C.

If the OWD for sharing cases is Public Read/Write/Transfer

D.

They are higher in the Role Hierarchy than a Queue Member

E.

All of the above

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