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Universal containers wants to implement Omni channel within service cloud for its representatives.

Salesforce ADM-261 Full Course Access
Salesforce ADM-261 View All Questions

Universal containers wants to implement Omni channel within service cloud for its representatives.

What is the first step required to configure Omni channel?

A.

Contact salesforce to have Omni channel enabled.

B.

Enable Omni channel in setup.

C.

Assign users to the Omni channel feature license.

D.

Assign users to Omni channel permissions.

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