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What are two benefits of deploying Knowledge in Customer Communities?

Salesforce ADM-261 Full Course Access
Salesforce ADM-261 View All Questions

What are two benefits of deploying Knowledge in Customer Communities?

A.

Reduces incoming call volume

B.

Replaces the need for an email channel

C.

Eliminates tracking of customer entitlements

D.

Uncovers gap in the knowledge base

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