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Universal Containers (UC) is developing a strategy for supporting customers on social media sites.

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Universal Containers (UC) is developing a strategy for supporting customers on social media sites. UC's requirements include the ability to: • Monitor Facebook fan page for new posts and comments from customers • Link new posts andcomments to an existing customer record• Respond to posts from the existing Salesforce Console for Service • Create and link social personas to contacts What should a consultant recommend to meet these requirements?

A.

Create a Lightning Platform app for Facebook monitoring.

B.

Enable Social Customer Service.

C.

Integrate Facebook to its existing Customer Community.

D.

Enable Salesforce social profile on contacts.

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