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UCs is implementing Salesforce Knowledge at its contact center.

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Salesforce ADM-261 View All Questions

UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support. What solution should a consultant recommend to meet this requirement?

A.

Assign team-based roles to theassociated product article types

B.

Assign team-based profiles to the associated product article types

C.

Assign team-based roles to the associated product data category value

D.

Assign team-based profiles to theassociated product data category value

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