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A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added...

Avaya 78950X Full Course Access
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A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

A.

A new short code needs to be set up in the ACCS.

B.

A corresponding CDN needs to be set up

C.

A new SIP extension needs to be added to the IP Office.

D.

A short code needs to be added on the IP Office.

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