Avaya 7492X Question Answer
Which three statements are true about virtual routing? (Choose three.)
CTI is a required component for multi-site configuration
Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
Virtual routing involves only contacts that are non-voice related such as email and chat
Virtual routing can be implemented in single-site or multi-site configuration
Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow
TESTED 11 Jul 2025
Copyright © 2014-2025 ACE4Sure. All Rights Reserved