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Which three statements are true about virtual routing?

Which three statements are true about virtual routing? (Choose three.)

A.

CTI is a required component for multi-site configuration

B.

Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user

C.

Virtual routing involves only contacts that are non-voice related such as email and chat

D.

Virtual routing can be implemented in single-site or multi-site configuration

E.

Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow

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