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A customer has Avaya Communications systems located in Detroit, Chicago and Denver.

Avaya 7492X Full Course Access
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A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.

What are two reasons that could be the root cause for this failure? (Choose two.)

A.

The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.

B.

The agents in Detroit are all in auxiliary work mode.

C.

There is no Best Service Routing application for the active Vector Directory Number (VDN).

D.

The Expected Wait Time for the skill in Detroit is being suppressed.

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