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A customer with Avaya Aura Contact Center has created a loop in a script application...

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A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:

1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated

2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement

3. If the call is not queued and the skillset is in service. It must be re-queued.

What is the proper script syntax to accomplish this requirement?

A.

Section wait_loop

IF NOT QUEUED THEN

IF OUT OF SERVICE SKILLSET automotive THEN

GIVE RAN out_of_service_ran_gv

DISCONNECT

END IF

END IF

GIVE RAN agts_stlll_busy_ran_gv

WAIT 30

EXECTUTE wait_loop

B.

Section wait_loop

IF NOT QUEUED THEN

IF NOT OUT OF SERVICE automotive THEN

QUEUE TO SKILLSET automotive

WAIT 2

ELSE

GIVE RAN out_of_service_ran_gv

DISCONNECT

END IF

END IF

GIVE RAN agts_still_bu5y_ran_gv

WAIT 30

EXECTUTE wait_loop

C.

Section wait_loop

IF QUEUED AND IF OUT OF SERVICE automotive THEN

GIVE RAN out_of_service_ran_gv

DISCONNECT

END IF

END IF

GIVE RAN agts_still_busy_ran_gv

WAIT 30

EXECTUTE wait_loop

D.

Section wait_loop

IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN

GIVE RAN out_of_service_ran_gv

DISCONNECT

END IF

END IF

GIVE RAN agts_still_ran_gv

WAIT 30

EXECUE walt_loop

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