A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a...

Avaya 3312 Question Answer

A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.

How would the customer assign the agents to the skillset?

Select all five agents from the Agents Details window, then drag and drop them to the new skillset.

Assign the new skillset to those agent's partition.

Use the skillset window from the skillset view to assign multiple agents.

Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.

3312 PDF/Engine

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