Which document captures the initial agreement on scope, timelines, and responsibilities between client and implementation...

TheStatement of Work (SOW)captures theinitial agreementbetween theClient Teamand theImplementation Team. It defines thehigh-level scope,project timelines,responsibilities,deliverables, andengagement termsfor the automation project.

The SOW is usually prepared before or during theKickoff stageand serves as theformal agreementthat sets expectations for all stakeholders. It provides clarity on:

What is to be delivered

By when

By whom

Under what conditions

Having a well-defined SOW is essential to avoid scope creep, timeline mismanagement, or resource conflicts. It also helps align both parties and acts as a reference point throughout the project’s lifecycle.