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You suspect that the issue Darla describes is a result of how she is using...

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You suspect that the issue Darla describes is a result of how she is using her iPhone. Which of the following is an empathetic and supportive closed question to ask?

A.

Why didn’t you review the iPhone User Guide before you tried to use your phone?

B.

Do you realize how you are using the iPhone is causing your issue?

C.

That is not the correct way of using the iPhone; do you need a demonstration?

D.

Do you mind if I show you a couple of ways I learned to use the iPhone?

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Drag the customer statement to its ideal response.
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