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One year ago.

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One year ago. OUTSCO was appointed as the service integrator for ZYX. ZYXH provides the retained capabilities.

After a year of operating the SIAM model, OUTSCO has noticed that the 99 5% availability service level target for NEWBNK has been consistently overachieved by 0.4% every month.

In order to provide better value to ZYX and to challenge the service providers in their delivery, ZYXH would like to increase the availability target to 99 9% as soon as possible.

What is the best way of doing this?

A.

Ascertain the cost of the change from ZYXS, ZYXD and NETSCO and base the decision to proceed on a cost-benefit analysis

B.

Hold a meeting with ZYXS to discuss the feasibility of the increase and base the decision to change the target on their views

C.

Send an e-mail from OUTSCO to all service providers that the NEWBNK availability target is going to increase with immediate effect

D.

Tell ZYXS. ZYXD and NETSCO that the target is increasing and give them 3 months to make the necessary changes

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