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Universal Containers (UC) frequently receives complex customer issues that require retrieving information from internal knowledge...

Salesforce Service-Cloud-Consultant Full Course Access
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Universal Containers (UC) frequently receives complex customer issues that require retrieving information from internal knowledge articles not tagged with individual fields. UC needs a service that can process this data and provide accurate, grounded responses.

What should the Service Cloud Consultant recommend?

A.

Agentforce for Service and Agentforce Data Library.

B.

Einstein Bots and Article Answers feature.

C.

Apex layer that fetches data in real-time from multiple data sources.

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