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Support reps at Cloud Kicks handle three unique types of customer issues.

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Support reps at Cloud Kicks handle three unique types of customer issues. Support rep turnover is high, so there are many inexperienced reps on the front lines. Management would like a way for all reps to gather information relevant to the specific issue in a user-friendly interface and ensure Einstein Next Best Action is displayed.

Following best practices, how should the admin configure Service Cloud to meet these requirements?

A.

Use the Actions & Recommendations component to launch flows.

B.

Create a Lightning record page for each record type.

C.

Define page layouts, record types, and support processes.

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