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Universal Containers has a well-defined support process for cases which includes the following statuses:* New*...

Universal Containers has a well-defined support process for cases which includes the following statuses:

* New

* Assigned

* In Progress

* Waiting On Customer

* Closed

The support manager has noticed an increase in the average age of a case and wants to understand how long a case is in each status.

Which report type should the consultant consider when collecting data for the support manager?

A.

Case Lifecycle

B.

Cases with Milestones

C.

Case History

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