Summer Special Limited Time 60% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: 8w52ceb345

Metrics show that Universal Containers has a high call abandonment rate using Service Cloud Voice.

Salesforce Service-Cloud-Consultant Full Course Access
Salesforce Service-Cloud-Consultant View All Questions

Metrics show that Universal Containers has a high call abandonment rate using Service Cloud Voice.

Which strategy should a consultant recommend?

A.

Set up escalation rules.

B.

Set up self-service Knowledge.

C.

Set up assignment rules and case queues.

Service-Cloud-Consultant PDF/Engine
  • Printable Format
  • Value of Money
  • 100% Pass Assurance
  • Verified Answers
  • Researched by Industry Experts
  • Based on Real Exams Scenarios
  • 100% Real Questions
buy now Service-Cloud-Consultant pdf
Get 60% Discount on All Products, Use Coupon: "8w52ceb345"
Next
A consultant has been hired to integrate a client's phone system with the Service Console.
To help service agents more accurately respond to a new case, Universal Containers wants a...
Previous