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Cloud Kicks uses the Service Console and work items to route cases to available service...

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Cloud Kicks uses the Service Console and work items to route cases to available service reps. The service reps need a way to see work they have accepted and incoming items.

Which feature should the Service Cloud Consultant recommend?

A.

Personalized navigation menu

B.

Actions & Recommendations component

C.

Omni-Channel Utility widget

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Universal Containers (UC) is in the process of setting up Experience Cloud.
Cloud Kicks (CK) provides varying levels of support based on the customer's service contract.
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