Cloud Kicks (CK) provides varying levels of support based on the customer's service contract.

In Entitlement Management, milestone recurrence defines how recurring service targets are tracked.

Independent Recurrence creates a new, independent milestone schedule after each milestone is completed.

Sequential Recurrence means each milestone must complete before the next begins, but the next milestone is dependent on the completion time of the previous one.

No Recurrence applies when milestones occur only once per entitlement process.

Because CK’s second milestone begins exactly 24 hours after the first one’s start time (not dependent on when the first completes), the appropriate configuration is Independent Recurrence. This ensures that each milestone starts on its predefined timeline, regardless of the completion of the prior milestone.

Referenced Salesforce Materials:

Salesforce Service Cloud Consultant Exam Guide – Case Management Domain (Milestone configuration and recurrence).

Salesforce Help: “Define Milestones and Recurrence Types”.

Salesforce Winter ’23 Release Notes – Service Cloud: Entitlement Enhancements.