Cloud Kicks' service agents frequently receive requests for order updates.

Salesforce Service-Cloud-Consultant Question Answer

Cloud Kicks' service agents frequently receive requests for order updates. All order

information is managed by a separate cloud-based enterprise resource planning (ERP) system.

Agents currently jump between applications to search for these details and have asked if this process

can be improved.

Which approach should the consultant recommend to streamline the process?

Create a batch integration process that runs hourly to pull all order updates into Salesforce

Create a dynamic action that launches the ERP system with a deep link to the order locator.

Use Salesforce Connect and External Objects to represent this information in Salesforce.

Service-Cloud-Consultant PDF/Engine

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