Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center.

Salesforce Service-Cloud-Consultant Question Answer

Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center. CK

wants an easy way for service agents to create new articles when closing a case. The new article

should include appropriate details from the case to make it useful for others.

What is the recommended method to meet the requirements?

Develop a globally-shared macro to create a new article.

Use a trigger to automatically create a new article.

Create a Quick Action to map case fields to a new article

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