Cloud Kicks is implementing a focused Messaging strategy to pass priority issues to the right...

Salesforce Service-Cloud-Consultant Question Answer

Cloud Kicks is implementing a focused Messaging strategy to pass priority issues to the right reps.

Which solution should a Service Cloud Consultant explore to track handle time and messaging session resolution on these specific interactions?

Create a custom report type with AgentWork as the primary object and Messaging Session as the secondary object.

Create a custom report type with AgentWork as the primary object and Messaging User as the secondary object.

Create a custom report type with Messaging Session as the primary object and AgentWork as the secondary object.

Service-Cloud-Consultant PDF/Engine

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