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After migrating to Lightning Experience, users are complaining that they are unable to create a...

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After migrating to Lightning Experience, users are complaining that they are unable to create a Knowledge article when closing a case.

How should the consultant resolve this issue?

A.

Inform users that the only way to create articles is from the Knowledge component.

B.

Enable Read/Write/Create permissions for Knowledge articles.

C.

Add the Manage Salesforce Knowledge permission to the user's profile.

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